Privacy Policy

🔒 Introduction

EAGLE EYE SNAGGING LIMITED ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

We are registered with the Information Commissioner's Office (ICO) as a data controller. Our registration number is [Pending Registration].

📋 Information We Collect

We collect and process the following categories of personal data:

🎯 How We Use Your Data

We use your personal data for the following purposes:

• Service Delivery: To perform property inspections and deliver reports
• Communication: To respond to enquiries, confirm bookings, and provide updates
• Payment Processing: To process payments securely through Stripe
• Legal Compliance: To meet our legal and regulatory obligations
• Insurance: To maintain professional indemnity insurance records
• Quality Assurance: To improve our services and customer experience

Legal Basis for Processing

We process your data based on the following legal grounds under GDPR:

• Contract: Processing necessary to fulfil our contract with you
• Legal Obligation: Processing required by law (e.g., tax records)
• Legitimate Interests: Processing for our legitimate business interests (e.g., insurance)
• Consent: Where you have given explicit consent (e.g., marketing communications)

🔐 How We Protect Your Data

We implement appropriate technical and organisational measures to protect your personal data:

• Secure SSL encryption for all data transmission
• Access controls limiting who can view your data
• Regular security assessments and updates
• Secure backup systems with encryption
• Staff training on data protection
• Payment processing exclusively through PCI-compliant Stripe (we never store card details)

🤝 Third Parties

We only share your data with trusted third parties when necessary:

All third parties are contractually bound to process your data only for specified purposes and in accordance with GDPR.

📅 Data Retention

We retain your personal data only as long as necessary:

• Contact and booking information: 7 years (required for insurance and tax purposes)
• Inspection reports: 7 years (professional indemnity insurance requirement)
• Payment records: 7 years (HMRC requirement)
• Marketing consents: Until you withdraw consent or 2 years of inactivity

After these periods, your data is securely deleted or anonymised.

📧 Marketing Communications

We will only send you marketing communications if you have explicitly opted in. You can:

• Opt out at any time by clicking the unsubscribe link in emails
• Contact us directly to update your preferences
• Manage preferences through your account (if applicable)

Even if you opt out of marketing, we will still send you service-related communications (booking confirmations, reports, etc.).

🌍 International Transfers

Your data is primarily stored and processed within the United Kingdom and European Economic Area (EEA). In the rare event that data is transferred outside the EEA (e.g., through a third-party service), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

✅ Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (subject to legal requirements)
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

🍪 Cookies

Our website uses minimal cookies:

• Essential cookies: Required for the website to function (e.g., booking form functionality)
• Analytics cookies: Help us understand how visitors use our website (anonymised)

We do not use cookies for advertising or tracking purposes. You can manage cookie preferences through your browser settings.

⚠️ Data Breaches

In the unlikely event of a data breach that may affect your rights and freedoms, we will:

• Notify the ICO within 72 hours of becoming aware
• Notify affected individuals without undue delay
• Take immediate steps to contain and remediate the breach

📝 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. For significant changes, we will notify you by email.