Frequently Asked Questions

A snagging inspection is a detailed survey of a new build property to identify defects, incomplete work, and cosmetic issues before you complete your purchase or move in. Our inspector examines everything from structural elements to finishing touches, creating a comprehensive report you can use to ensure the developer rectifies all issues.

New build homes often have defects that developers may have missed. A professional snagging inspection:

• Identifies issues while they're still the developer's responsibility
• Provides evidence-based documentation to support your claims
• Can save you thousands in future repair costs
• Gives you peace of mind before committing to your purchase
• Helps ensure your warranty (NHBC, etc.) covers all defects

The ideal timing depends on the service:

• Pre-Completion Inspection: Book 1-2 weeks before your scheduled completion date
• New Build Snagging: Ideally 1-2 weeks before you move in, or within the first 2 years of ownership
• Re-Snag Survey: After the developer claims to have fixed the issues

We recommend booking at least 7 days in advance to secure your preferred date.

Absolutely. Eagle Eye Snagging is completely independent. We work exclusively for homebuyers and never for developers. This ensures our inspections are impartial and focused solely on protecting your interests. We have no financial relationships with any construction companies or developers.

You can book online through our booking form or call us on +44 1329 123456. The online process takes about 5 minutes:

1. Select your service and property size
2. Provide property details and your preferred date
3. Enter your contact information
4. Agree to our terms and submit
5. Receive a Stripe invoice via email
6. Pay securely online to confirm your booking

We process all payments securely through Stripe, which accepts:

• Visa, Mastercard, and American Express credit/debit cards
• Apple Pay and Google Pay
• Bank transfer (by arrangement)

We never store your card details on our servers. All payment information is handled directly by Stripe's secure PCI-compliant infrastructure.

We require a 50% deposit to secure your booking. The remaining 50% is due upon completion of the inspection and delivery of your report. You'll receive an invoice via email after submitting your booking request, and your date is confirmed once payment is received.

No hidden fees. The price you see is the total price you'll pay. We provide transparent pricing for all our inspection services.

Inspection duration depends on property size and condition:

• 1-2 bedroom property: 2-3 hours
• 3 bedroom property: 3-4 hours
• 4+ bedroom property: 4-5 hours

We take the time needed to do a thorough job - we don't rush.

You don't need to be present, but you're welcome to attend if you wish. Many clients prefer to meet the inspector at the beginning to discuss specific concerns, then return at the end for a summary. We can also arrange key collection from the developer or estate agent if needed.

Our comprehensive inspection covers:

• External: Walls, roof, gutters, drainage, fencing, driveways
• Internal: All rooms, walls, ceilings, floors, doors, windows
• Systems: Electrics, plumbing, heating, ventilation
• Finishes: Paintwork, tiling, flooring, fixtures, fittings
• Health & Safety: Fire safety, trip hazards, sharp edges

We use thermal imaging cameras to detect heat loss and moisture meters to identify damp issues.

We're based in Fareham, Hampshire, and primarily serve:

• Hampshire
• Dorset
• West Sussex
• Berkshire
• Surrey
• Wiltshire

We can travel further afield with a mileage charge of £0.50 per mile beyond 30 miles from our base (PO16 0EN). Contact us for a custom quote if you're outside our standard area.

Your comprehensive snagging report includes:

• Executive summary of findings
• Detailed list of all identified defects (categorised by severity)
• High-resolution photographs of each issue
• Reference to relevant building standards (NHBC, etc.)
• Recommended actions for each defect
• Professional presentation suitable for developer submission

Reports are delivered as PDFs via email within 48 hours of the inspection.

We guarantee delivery of your digital report within 48 hours of the inspection completion. In most cases, reports are delivered within 24 hours. Re-snag surveys are prioritised with a 24-hour turnaround.

Yes. Our reports are professionally prepared and include references to relevant building standards and warranty requirements (NHBC, LABC, etc.). They provide the documented evidence you need to support warranty claims and ensure developers address all identified issues.

Submit your report to the developer as soon as possible. Most developers have a specific process for snagging issues - check your purchase documentation or ask your sales contact. Our reports are formatted to make this easy. We recommend:

1. Submit the report within your snagging period
2. Request a timeframe for repairs from the developer
3. Keep copies of all correspondence
4. Consider a Re-Snag Survey once repairs are claimed complete

If a developer refuses to address legitimate defects:

• Contact your warranty provider (NHBC, LABC, etc.) - they have dispute resolution processes
• Escalate through the developer's complaints procedure
• Consider the Consumer Code for Home Builders
• Seek legal advice if necessary (our report serves as evidence)

We're happy to discuss your report and advise on the severity of issues - just contact us.

Yes. We provide 30 days of free phone and email support after your inspection to help you:

• Understand the report findings
• Prepare communications with your developer
• Prioritise which issues to address first
• Understand your rights and options

If you need to reschedule rather than cancel, we'll always try to accommodate your new date at no extra charge, subject to availability.

Your satisfaction is our priority. If you're not happy with our service:

• Contact us within 7 days of receiving your report
• We'll review your concerns and address them promptly
• If we fail to deliver the agreed service, we offer a full refund
• We carry £1,000,000 professional indemnity insurance for your protection

In the unlikely event we need to cancel (e.g., inspector illness), we will:

• Contact you as soon as possible
• Offer alternative dates that work for you
• Provide a full refund if we cannot reschedule to your satisfaction
• Compensate you for any reasonable costs incurred due to our cancellation